Customer Satisfaction Survey—DCC Business Office (Cashier)

Question Title

* 1. What is your relationship with Danville Community College?

Question Title

* 2. Approximately how long did you wait before a staff member provided assistance to you?

I was taken care of immediately.

Under 10 minutes

10-15 minutes

15-30 minutes

Over 30 minutes

One day

Two or more days

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* 3. What was your reason for contacting or visiting this office?

I had a question.

Tuition payment

Checking tuition balance

Checking status of refund

Other (please specify)

Question Title

* 4. Overall, how would you rate your satisfaction with the customer service we provided?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied