Contacts and Frequently Asked Questions about Distance Learning at DCC

If Distance Learning is new for you, likely you will have many questions.  Even for the seasoned Web course student, there are sometimes issues which crop up.  On this page you will find a number of links to information that will assist you if you are having problems.

 

Distance Learning Contacts

 

Blackboard and Distance Learning Helpdesk

College IT Helpdesk

 

FAQ (Frequently Asked Questions)

Find Solution Problem:
Click Here! 1

I'm new to Distance Learning at DCC.  How do I locate Blackboard or Student Email on the Web?

Click Here! 2

What is my email address and password?

Click Here! 3

What is my Blackboard login username and password?

Click Here! 4

I've been getting in to Blackboard or my email just fine.  Now all of a sudden I can't!

Click Here! 5

I can get into Blackboard, but new assignments and lessons are not showing up.  My teacher says they are there, but I can't find them.

Click Here! 6

My lessons are in Powerpoint or Word format, but those programs are not on my computer. How can I access them?

Click Here! 7

How can I print a Powerpoint presentation from Blackboard without using up so much paper?

Click Here! 8

Where can I find general Blackboard help?

Click Here! 9

Where can I find help with the student email?

Click Here! 10

There's a particular class I would like to take as a distance course, but DCC is not offering it.  Where can I find what the other Virginia community colleges are offering?

Click Here! 11

I'm having problems.  None of these topics are helpful.  Who may I contact for help?

 

 

 

 

 

Topic 1 Question: I'm new to Distance Learning at DCC.  How do I locate Blackboard or Student Email on the Web?
Answer: Click the yellow MyDCC tab on the DCC homepage. myDCC
The actual Web address for Blackboard is: https://dcc.my.vccs.edu
The actual Web Address for Student Email is: https://dcc.my.vccs.edu
     
Topic 2 Question:  What is my email address and password?
Answer: Go to this Web Address for help. Click the "New to my College" link and continue.
     
Topic 3 Question: What is my Blackboard login username and password?
  Answer: Go to this Web Address for help. Click the "New to my College" link and continue.
     
Topic 5 Question: I can get into Blackboard, but new assignments and lessons are not showing up.  My teacher says they are there, but I can't find them.
  Answer: Sounds like a cache problem. See the answer to the previous question.
     
Topic 6 Question: My lessons are in PowerPoint or Word format, but those programs are not on my computer.  How can I access them?
  Answer: You will need to download the appropriate program for your computer.  Begin with this link:
http://office.vccs.edu 
Note: To access the site use your full VCCS email address (as the username) and current password.
     
Topic 8 Question: Where can I find general Blackboard help?
  Answer: Check out  http://www.dcc.vccs.edu/StudentGuide.pdf
     
Topic 9 Question: Where can I find help with the student email?
  Answer: If you are having trouble getting logged in to your email, email helpdesk@dcc.vccs.edu.  If you are having trouble figuring out how to use the email system once you have logged in to it, try the help site at http://www.google.com/support/a/email.vccs.edu/bin/topic.py?topic=10100&hl=en&labs=1
Topic 10 Question: There's a particular class I would like to take as a distance course, but DCC is not offering it.  Where can I find what the other Virginia community colleges are offering?

  Answer: You can find this information on the Virginia Community College Website at the following address:  http://courses.vccs.edu/
     
Topic 11 Question: I'm having problems.  None of these topics are helpful.  Who may I contact for help?
Answer: It depends.  Read the listed circumstances and select the one that fits your situation: 

When I click the proper URL for Blackboard or Email, I get an error message. 
Chances are, this is a problem with the State system.  You can report it to them at this email address:  uhelp@utility.vccs.edu.

I get an error message when I try to enter my class. 
Again, chances are, this is a problem with the State system.  You can report it to them at this email address:  uhelp@utility.vccs.edu.

Blackboard won't let me login. 
Call or email the DCC Blackboard helpdesk at 797- 8556 or colp@dcc.vccs.edu.

My class is not showing up in Blackboard. 
First, be sure you are enrolled.  Next, contact the class instructor. If all else fails, call or email the DCC Blackboard helpdesk at 797- 8556 or colp@dcc.vccs.edu

Student email won't let me login.
  Contact the DCC email helpdesk at helpdesk@dcc.vccs.edu .

 

 

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